Privacy Policy

At Veldrake Studios (“we,” “our,” or “us”), headquartered in Miami, Florida, we are committed to respecting and protecting the privacy of our website visitors, studio partners, and players of our games. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit veldrakestudios.com or interact with our products and services.

1. Information We Collect

We may collect information about you in a variety of ways, depending on how you interact with our website and services:

• Personal Data You Provide: Contact details such as your name, email address, phone number, and company name when you fill out forms on our website or submit inquiries regarding game development services.
• Game & Service Data: Telemetry, gameplay statistics, device identifiers, and performance metrics collected automatically when playing mobile or PC titles developed or operated by Veldrake Studios.
• Technical & Usage Data: IP address, browser type, operating system, referring URLs, and website interactions collected via cookies and server logs.

2. How We Use Your Information

We use the collected information for various business and operational purposes, including:

• Providing, operating, and maintaining our website, games, and LiveOps services.
• Responding to inquiry submissions, partnership requests, and technical support messages.
• Improving game mechanics, visual assets, and backend server performance based on anonymous telemetry data.
• Ensuring platform security, anti-cheat enforcement, and fraud prevention.
• Complying with applicable legal obligations and industry regulations.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

4. Sharing and Disclosure of Information

Veldrake Studios does not sell, trade, or rent your personal information to third parties. We may share information with trusted third parties only in the following circumstances:

• Service Providers: Cloud hosting providers (e.g., AWS, PlayFab), analytics platforms, and payment processors working on our behalf under strict confidentiality agreements.
• Legal Compliance: If required to do so by law, court order, or governmental authority to protect our rights or the safety of our users.
• Business Transfers: In connection with or during negotiations of any merger, acquisition, or sale of studio assets.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or alteration. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Data Rights (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal information:

• The right to access, update, or delete the personal information we hold about you.
• The right to object to or restrict processing of your data.
• The right to data portability.
• The right to opt out of marketing communications or targeted tracking.

To exercise any of these rights, please contact us using the details provided below.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately for removal.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us